Shipping & Return Policy

SHIPPING

Shipping rates are based on weight and are calculated at the time of check out. We offer a variety of trackable service levels through the U.S. Postal Service.

 

International:

We only accept orders shipping within the United States.

 

RETURNS

You may return, and receive a refund for, a product within thirty (30) days of your receipt of the product if it does not meet your expectations for any reason, provided that the product is received by us in good condition.

 

The following items may not be returned unless there is a manufacturing defect:

  • CDs, DVDs (including Blu Ray DVD) or kit/pack with a CD or DVD (including a Blu Ray DVD) if the package has been opened
  • Digital downloads, unless you were unable to download or use the file because of a defect
  • Made-to-order, custom or personalized products
  • Subscription products, except future issues in accordance with any stated cancellation policies

 

If you receive a defective product or file, or have questions regarding a return, please contact us at 1-888-811-2276 or customer.service@csmpublishing.org.

 

Return Process

To insure the accurate and timely processing of your returned items, please include a note with your name, billing information, list of the items being returned, and the reason for the return. Pack your items securely and choose a return shipping method that allows for package tracking, such as UPS, Fedex or insured Parcel Post.

 

Our return address is:

CSM

P.O. Box 850067

Mobile, AL 36685